Shipping & Returns
Returns are subject to the following policy:
- You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
- You must be the original purchaser and have a copy of the invoice or the invoice number.
- All items returned must have all components and be in the original packaging.
- No refunds on special-order items, electrical components, engine gasket kits, opened seal and gasket kits or any discontinued items.
- Shipping and handling fees are not covered by our return and warranty policy.
- All returns are subject to applicable restocking (20%) and credit card fees.
- Please allow up to 30 days for all returns to process and reimbursement.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Warranty designations are made ONLY by the manufacturer. Purchaser is responsible for shipping costs to us, and we will pay for shipping costs back to the manufacturer and return costs to customer (via USPS or UPS ground), if manufacturer honors any warranty. A restocking fee may apply if the item does not meet all requirements or re-boxing is required.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Orders over $500 in value ship adult signature required. Please provide a shipping address for these orders where an adult will be available to sign for your shipment.
In the event you can't be at the delivery address to sign, you can contact UPS with the provided tracking information and arrange for them to hold it at their facility for after-hours pickup. We do our best to provided tracking numbers so you can anticipate the day and time of your delivery.
Shipping Damage, Errors, or Missing Parts
Please inspect your order immediately after receiving it. Check to ensue part numbers are correct, parts are not missing or incomplete. Keep the original shipping packaging and all damaged parts. If any discrepancies are found, please call immediately to resolve the situation. We are unable to replace lost or damage parts reported more than one week (7 calendar days) from the delivery date. In the event a shipping error or shortage did occur. We will cover the shipping costs to and from the original shipping destination and for the original service level, i.e. ground, next day air, etc.
Every effort is made ship orders as soon as possible. However please remember that some days we are unable to ship due to carrier delays, supply problems, weather related delays, etc. Please allow adequate time for your order to arrive. We fully insure all outgoing shipments, please call us immediately if you find any shipment damage. We do not offer recipient paid (third-party) shipping on any orders.
All international orders will be shipped & insured for full stated value as to protect your parts during shipment. Cruiser Outfitters is in no way responsible for duties, import taxes, and or other fees accrued in destination country.
Replacements of missing orders is subject to approval and acceptance by the shipping vendor (UPS, Fed-Ex or USPS), once it leaves our facility it is beyond our control.
Orders to Alaska will ship via United States Postal Service unless otherwise agreed upon at the time of order. U.S.P.S. has weight and size restrictions on packages, thus we are not able to send large bulky items such as bumpers or leaf springs. Please call in regards to these items. All packages will be insured for the full replacement value of the packages, the customer is responsible for all shipping and insurance.
Orders to Canada will ship via United States Postal Service unless otherwise agreed upon at the time of order. U.S.P.S. has weight and size restrictions on packages, thus we are not able to send large bulky items such as bumpers or leaf springs. Please call in regards to these items. All packages will be insured for the full replacement value of the packages, the customer is responsible for all shipping, insurance, brokerage, duties, taxes, etc.
By ordering from Cruiser Outfitters, the customer agrees to these terms.