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801.563.1277

Shipping & Returns

Return Policy

Returns are subject to the following policy:

  1. You may return most new, uninstalled & unopened items within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
  2. You must be the original purchaser and have a copy of the invoice or the invoice number.
  3. All items returned must have all components and be in the original packaging.
  4. No refunds on special-order items, electrical components, engine gasket kits, opened seal and gasket kits or any discontinued items.
  5. Shipping and handling fees are not covered by our return and warranty policy.
  6. All returns are subject to applicable restocking (20%) and credit card fees.
  7. Please allow up to 30 days for all returns to process and for reimbursement.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process the refund request (5 to 10 business days). If you need to return an item, please use the Contact Us form with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Cancellations

Orders placed on CruiserTeq.com cannot be canceled after 30 mins of the placement of the order. Our team is quick to ship your order! Any cancellation is subject to a 6% service fee to cover the cost of processing and handling. Please ensure that you have the correct parts prior to placing your order. If you have any question about your parts please call the shop directly at 801.563.1277, or use the Contact Us form to confirm fitment before placing your order.

Warranty

Warranty designations are made ONLY by the manufacturer. Purchaser is responsible for shipping costs to us, and we will pay for shipping costs back to the manufacturer and return costs to customer (via USPS or UPS ground), if manufacturer honors any warranty. A restocking fee may apply if the item does not meet all requirements or re-boxing is required.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Customer is responsible for any and all duties and taxes or customs fees that may result during an international shipment. CruiserTeq.com and Cruiser Outfitters cannot estimate or negotiate customs duties and taxes on your behalf. All sales prices are advertised in US dollars.

When you place an order, our system will estimate (not guarantee) shipping and delivery dates for you based on the availability of your items and the shipping options you select. Depending on the shipping provider you select, shipping date estimates will appear on the shipping quote page. These dates are estimates for non-guaranteed services such as USPS and UPS Ground. If you must have parts on or by a certain day, please select UPS Next-Day and Two-Day Air as those carriers include a service guarantee, not an estimate. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Orders over $500 in value ship signature required. Please provide a shipping address for these orders where an adult will be available to sign for your shipment.

In the event you can't be at the delivery address to sign, you can contact UPS with the provided tracking information and arrange for them to hold it at their facility for after-hours pickup. We do our best to provided tracking numbers so you can anticipate the day and time of your delivery.

Shipping Damage, Errors, or Missing Parts

Please inspect your order immediately after receiving it, and before disassembling or immobilizing your vehicle. We make every effort to accurately ship your order, but please check to ensure part numbers and quantities are correct and that parts are not missing or incomplete. Please keep the original shipping packaging, all individual parts packaging, contents, and any damaged parts. If any discrepancies are found, please email (info@cruiseroutfitters.com) or use the Contact Us with your order# and brief description of the issue upon finding the error so we can work to resolve the situation. We are unable to replace lost or damage parts reported more than one week (7 calendar days) from the delivery date. In the event a shipping error or shortage did occur, we will cover the shipping costs to and from the original shipping destination via the original service level, i.e. USPS Priority, UPS Ground, UPS Next Day Air, etc. Should your re-ship need expedited service, please detail this in your email or Contact Us submission so we can investigate and discuss options with you.

Cruiser Outfitters has partnered with Route to provide optional additional package protection. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. This additional shipping coverage is available for order less than $5000 USD. Route shipping coverage must be added to your order during checkout to qualify for this additional package protection.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your Route protected order, please file a claim with Route’s team here, via Route's mobile app, or simply call our customer service team at 801.563.1277.

Shipping Information

We make every effort to ship orders as soon as possible. Please remember that some days we are unable to ship due to carrier holidays, carrier delays, supply problems, weather related delays, etc. Please allow adequate time for your order to arrive. We fully insure all outgoing shipments. please email (info@cruiseroutfitters.com) or use the Contact Us with your order# and photos of any damaged part(s), if you find any shipment damage. We do not offer recipient paid (third-party) shipping on any orders.

All international orders will be shipped & insured for full stated value as to protect your parts during shipment. Cruiser Outfitters / CruiserTeq.com is in no way responsible for duties, import taxes, and or other fees accrued in destination country. All sales prices are advertised in US dollars.

Replacements of missing orders is subject to approval and acceptance by the shipping vendor (UPS, Fed-Ex or USPS), once it leaves our facility it is beyond our control.

Alaska/Hawaii (outside the Contiguous United States AKA lower 48 States)

Orders to Alaska, Hawaii, etc will ship via United States Postal Service (USPS) unless otherwise agreed upon at the time of order. USPS has both weight and size restrictions on packages, thus we are not able to send large bulky items such as bumpers, transmissions, leaf springs or any items requiring pallet freight. Our LTL shipping option at checkout is only valid for addresses in the Contiguous United States aka lower 48 States. Please/email call in regards to these items. All packages will be insured for the full replacement value. Customers are responsible for all shipping and insurance.

Canada & International Destinations

Orders to Canada and other international destinations will ship via United States Postal Service (USPS) unless otherwise agreed upon at the time of order. USPS has both weight and size restrictions on packages, thus we are not able to send large bulky items such as bumpers, transmissions, leaf springs or any items requiring pallet freight. Our LTL shipping option at checkout is only valid for addresses in the Contiguous United States aka lower 48 States. Please/email call in regards to these items. All packages will be insured for the full replacement value. The customer is responsible for all shipping, insurance, brokerage, duties, taxes, etc. All sales prices are advertised in US dollars. 

By ordering from Cruiser Outfitters / CruiserTeq.com, the customer agrees to these terms.